Privacy Policy – w789 Pakistan Data Protection Commitment

Your personal data belongs to you. This policy explains exactly what w789 collects, why we collect it, how we protect it, and what rights you have as a Pakistani player on our platform.

How w789 Approaches Your Privacy — Six Core Commitments

Before getting into the full policy text, here is a plain-English summary of the six things that matter most to Pakistani players about privacy at w789.

We Collect Only What We Need

w789 collects personal information strictly to operate your account, process PKR transactions, verify your identity, and comply with anti-money laundering obligations. We do not collect data for the sake of collecting data, and we do not build advertising profiles on our players.

256-Bit SSL Encryption on Everything

Every piece of data you send to or receive from w789 — login credentials, CNIC details, payment information, session data — is encrypted using 256-bit SSL. This is the same level of encryption used by major banks. Your data in transit is protected from interception at all times.

Your Data Is Never Sold

w789 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. When we share data with third parties — payment processors, identity verifiers — it is the minimum necessary to complete a specific, defined purpose.

You Can Access and Correct Your Data

You have the right to request a copy of all personal information w789 holds about you. If any of it is inaccurate — a wrong address, an old phone number — you can request a correction and we will update it promptly. Your data should reflect reality, and you are the one who knows best what that is.

You Can Request Deletion

When you close your w789 account, you can request deletion of your personal data. We will delete everything that is not subject to legal retention requirements — financial transaction records must be kept for regulatory purposes, but the vast majority of personal data can be removed when you ask for it.

We Will Tell You if Something Goes Wrong

In the unlikely event of a data breach affecting your personal information at w789, we will notify you promptly via your registered email address, tell you exactly what was affected, and explain what steps we have taken to contain the breach and protect your data going forward.

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Last updated: 1 January 2024
Applies to: w789.info and all associated services

1. Who We Are and What This Policy Covers

This Privacy Policy applies to w789, the online casino platform operated at w789.info. When we say "w789," "we," "us," or "our" in this document, we are referring to the entity that operates this platform and is responsible for the personal data of its registered users.

This policy explains what personal information w789 collects from Pakistani players and visitors to our website, the purposes for which that information is used, how long it is kept, who it may be shared with, and what rights you have in relation to your data. It covers all interactions with the w789 platform — account registration, deposits and withdrawals in PKR, game play, customer support interactions, and use of the w789 website.

By registering an account at w789 or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood its contents. If you have questions that this policy does not answer clearly, please contact our support team before proceeding.

This policy is written in plain English because we want Pakistani players to genuinely understand what happens with their data at w789 — not just to have a legal document that technically discloses everything while making it impossible to understand.

2. What Personal Information w789 Collects

The personal information w789 collects falls into several categories depending on how you interact with the platform. Here is a complete breakdown:

Information You Provide Directly

  • Registration information: Full name, date of birth, mobile phone number, email address, and residential address in Pakistan.
  • Identity verification documents: Scan or photograph of your CNIC (Computerised National Identity Card) or valid Pakistani passport, used to verify your age and identity in compliance with anti-money laundering requirements.
  • Payment information: Mobile wallet identifiers (Easypaisa, JazzCash, NayaPay, SadaPay account numbers), bank account details for IBFT transfers, and the last four digits of any Visa or Mastercard linked to your account. Full card numbers are processed by our certified payment processor and are never stored on w789 servers.
  • Support communications: The content of messages you send to w789 customer support, including chat transcripts and email correspondence.
  • Responsible gaming settings: Any deposit limits, session limits, loss limits, or self-exclusion periods you configure in your account settings.

Information Collected Automatically

  • Device and technical data: IP address, device type and model, operating system version, browser type and version, screen resolution, and mobile network operator.
  • Usage data: Pages visited on the w789 website, games played, bet amounts and outcomes, session duration, login times and dates, and navigation paths through the platform.
  • Transaction data: Complete records of all PKR deposits, withdrawals, bets placed, winnings received, bonuses credited, and wagering requirement progress on your w789 account.
  • Cookie data: Session and preference data stored in cookies on your device. See Section 4 for full details on how w789 uses cookies.
Data Category Examples Purpose
Identity Name, CNIC, date of birth Age verification, AML compliance
Contact Email, mobile number, address Account communication, notifications
Financial PKR transaction history, payment accounts Processing deposits and withdrawals
Technical IP address, device ID, browser type Security, fraud prevention
Behavioural Games played, session duration, bet history Platform improvement, responsible gaming monitoring
Support Chat transcripts, complaint records Resolving issues, quality assurance

3. How w789 Uses Your Personal Information

w789 uses the personal information collected from Pakistani players for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent or updating this policy.

  • Operating your account: Processing your registration, maintaining your account balance in PKR, recording your game history, and enabling you to log in securely to the w789 platform.
  • Processing transactions: Executing PKR deposits from and withdrawals to your Easypaisa, JazzCash, NayaPay, SadaPay, bank, or card account. Transaction data is retained for regulatory compliance purposes even after account closure.
  • Identity verification and fraud prevention: Verifying that you are who you say you are, that you are over 18 years of age, and that your payment methods belong to you. Detecting and preventing fraud, money laundering, bonus abuse, multi-accounting, and bot use at w789.
  • Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
  • Responsible gaming monitoring: Monitoring account activity for signs of problem gambling and proactively contacting players who may need responsible gaming support. This is a genuine safety function, not a marketing exercise.
  • Platform improvement: Understanding how Pakistani players use the w789 platform to improve game selection, navigation, payment flows, and the overall experience. This analysis is performed on aggregated, anonymised data wherever possible.
  • Legal and regulatory compliance: Meeting our obligations under anti-money laundering regulations, responding to lawful requests from Pakistani regulatory authorities, and maintaining records required by law.
  • Communications: Sending transactional notifications (deposit confirmations, withdrawal alerts, account security alerts) and, where you have opted in, promotional communications about offers and new games at w789. You may opt out of promotional communications at any time from your account settings.
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4. Cookies and Tracking Technologies

w789 uses cookies and similar technologies on the w789.info website to provide a functional, secure, and personalised experience. Here is what you need to know.

What Cookies w789 Uses

  • Essential cookies: Required for the platform to function. These store your login session, maintain your game state during a session, remember your language preference, and keep your cart and balance data accessible while you are active. You cannot opt out of essential cookies without losing platform functionality.
  • Security cookies: Used to detect and prevent fraudulent logins, cross-site request forgery, and other security threats. These are essential to keeping your w789 account safe.
  • Analytics cookies: Used to understand how players navigate the w789 platform — which pages are visited most, where players drop off, and which games are most popular. This data is used in aggregate and anonymised form to improve the platform. You can opt out of analytics cookies from the cookie preference centre accessible in the website footer.
  • Preference cookies: Store your settings and preferences — such as your default currency display and notification preferences — so you do not have to reconfigure them each time you log in.

Managing Your Cookie Preferences

You can adjust your cookie preferences at any time through the cookie settings available in your browser or through the w789 cookie preference centre. Note that disabling essential or security cookies will impair or prevent use of the w789 platform. w789 does not use third-party advertising cookies or place cookies from advertising networks on the platform.

5. When and With Whom w789 Shares Your Data

w789 shares personal information with third parties only in the limited circumstances described below. We do not sell your data. We do not share your data with advertising networks. Every third party that processes your data does so under a data processing agreement that binds them to use your data only for the specific purpose for which it was shared and to protect it with appropriate security measures.

  • Payment processors: To execute PKR deposits and withdrawals, w789 shares the minimum necessary payment data with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, bank networks, or Visa/Mastercard. These providers have their own data protection obligations.
  • Identity verification providers: To verify CNIC documents and confirm that you are over 18 and who you say you are, w789 uses a specialist identity verification service. Your document data is shared with this service only for the purpose of verification and is not stored by them beyond the period necessary to complete the check.
  • Anti-fraud and security services: w789 uses specialist services to detect fraud, multi-accounting, and bot activity. Technical identifiers such as your IP address, device fingerprint, and behavioural patterns may be shared with these services for this purpose.
  • Regulatory authorities: w789 will disclose personal information to Pakistani regulatory authorities, law enforcement agencies, or courts when required by a valid legal order or obligation. We will inform you of such a disclosure where we are legally permitted to do so.
  • Professional advisers: Lawyers, auditors, and accountants acting for w789 may access your data in the course of their professional engagement under strict confidentiality obligations.
  • Business transfers: In the event that w789's business or a substantial part of it is acquired by another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and given the opportunity to exercise your data rights before it takes effect.

w789 will never share your personal data with third parties for their own direct marketing purposes. If you receive unsolicited marketing communications claiming to be from w789, please contact our support team immediately.

6. How w789 Protects Your Personal Information

The security of your personal data is a genuine operational priority at w789, not a compliance checkbox. We apply the following security measures:

  • Encryption in transit: All data transmitted between your device and the w789 platform is encrypted using TLS 1.2 or higher, implementing 256-bit AES encryption. This protects your login credentials, payment data, and personal information from interception.
  • Encryption at rest: Sensitive personal data stored on w789 servers — including identity documents and payment account references — is encrypted at rest. Encryption keys are managed separately from the data they protect.
  • Access controls: Personal data is accessible only to w789 staff and systems that have a specific operational need to access it. All access is logged and monitored. Former employees and terminated contractors have their access revoked immediately upon departure.
  • Payment card security: w789 is PCI-DSS compliant for the handling of card payment data. Full card numbers are processed by our certified payment processor and are never stored on w789 infrastructure.
  • Intrusion detection: w789 operates continuous monitoring of our systems for unauthorised access attempts, unusual activity, and potential security incidents.
  • Breach response: In the event of a data breach affecting your personal information, w789 will notify affected players within 72 hours of becoming aware of the breach, describe the nature and extent of the breach, and detail the steps taken to contain it and protect you.
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7. How Long w789 Keeps Your Personal Information

w789 retains personal information only for as long as is necessary for the purposes for which it was collected, and in compliance with applicable legal retention requirements. The following retention periods apply:

  • Account data: Retained for the duration of your active account plus five years following account closure, to comply with anti-money laundering record-keeping requirements.
  • Financial transaction records: All PKR deposit, withdrawal, and betting records are retained for seven years following the transaction. This is a regulatory requirement and cannot be shortened even at your request.
  • Identity verification documents: Retained for five years following account closure or the conclusion of any investigation related to your account, whichever is later.
  • Customer support communications: Chat transcripts and email records are retained for three years following the interaction, for quality assurance and dispute resolution purposes.
  • Marketing preferences and opt-out records: Retained indefinitely to honour your preferences and ensure we do not accidentally re-subscribe you to communications you have opted out of.
  • Cookie and analytics data: Aggregated analytics data is retained for up to 24 months. Individual session data is deleted after 90 days.

When retention periods expire, your data is securely deleted or anonymised so that it can no longer be associated with you. If you request deletion of your account, we will delete all data not subject to a legal retention requirement and confirm to you what has been deleted and what has been retained and why.

8. Your Data Rights as a w789 Player

As a registered player at w789, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a clear description of your request.

Right of Access

Request a copy of all personal data w789 holds about you. We will provide this within 30 days in a readable format.

Right to Rectification

If any of your data held by w789 is inaccurate or outdated, request a correction and we will update it promptly.

Right to Erasure

Request deletion of your personal data when you close your w789 account, subject to legal retention requirements.

Right to Restriction

Request that w789 restrict processing of your data — for example, while we investigate an accuracy dispute — without deleting it.

Right to Portability

Receive your personal data in a structured, machine-readable format to transfer to another service if you choose.

Right to Object

Object to processing of your data for marketing or profiling purposes. We will stop immediately upon a valid objection.

w789 will respond to all data rights requests within 30 days. If your request is complex or if you have submitted multiple requests simultaneously, we may extend this period by a further 60 days but will notify you of the extension and the reason for it. There is no fee for exercising your data rights at w789.

9. Children and Underage Players

w789 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. Registration at w789 requires you to confirm that you are 18 or older, and we verify this through our identity document process.

If we discover that an account has been created by or on behalf of a person under 18, we will immediately suspend the account, void any balances, and delete the personal information associated with the account. Any deposits made by an underage player will be returned to the payment method used, minus any losses that occurred during play.

If you are a parent or guardian and believe a minor has registered at w789, please contact our support team immediately with the account details and we will investigate and close the account without delay.

10. Responsible Gaming Data — Handled with Extra Care

The data w789 collects in connection with responsible gaming — deposit limits, session limits, loss limits, self-exclusion periods, and problem gambling risk assessments — is treated with an additional layer of care and confidentiality.

This data is used exclusively to protect your wellbeing. It is not used to make commercial decisions about which promotions to offer you, and it is not shared with third parties for any purpose other than the provision of responsible gaming support services where you have requested external support. w789 staff access to responsible gaming data is restricted to the dedicated responsible gaming team and, where necessary, our security team for fraud-related investigations.

If you voluntarily self-exclude from w789, your self-exclusion record is retained for as long as the exclusion is in effect and for five years after it ends, to ensure that any request to reopen your account is handled with appropriate care. A self-exclusion is not reversible during the exclusion period regardless of the reason offered. Please visit our Responsible Gaming page for full details on the tools available to you.

11. Changes to This Privacy Policy

w789 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the structure of our business. When we make material changes to this policy — changes that affect how your personal data is processed or your rights in relation to it — we will notify you by email to your registered address at least 14 days before the changes take effect.

Minor clarifications and non-material updates will be reflected in the policy with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how w789 handles your data.

Your continued use of the w789 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated terms. If you disagree with any material change, please contact support to discuss your options or to request account closure before the change takes effect.

All historical versions of the w789 Privacy Policy are retained on file. If you need to review a previous version, contact our support team with the approximate date and we will provide it.

12. How to Contact w789 About Your Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, have a concern about how your personal information has been handled, or want to report a potential data breach, please contact us through the following channels:

Email

support@w789.info

Live Chat

Available 24/7 on w789.info

Response Time

Within 24 hours for email, under 5 minutes for live chat

Data Rights Requests

Responded to within 30 days

When contacting w789 about a data rights request, please include your registered email address and a clear description of your request so we can locate your account and respond accurately. We do not require you to explain why you are exercising your data rights — simply tell us what you want and we will action it.

Your Privacy Is Protected at w789 — Join Today

Now that you know exactly how w789 handles your data, register your free account with confidence. 100% PKR, Easypaisa payouts, and 200+ certified games waiting for you.